FAQ

1. My API token is rejected / synchronisation fails with an authentication error #

Check that: – You have copied the entire token from Digiforma (API > Settings), with no leading or trailing spaces – Your Digiforma account is active and the API is enabled – The token has not expired (some Digiforma accounts regenerate tokens periodically)

Paste the token again in [MP] Digiforma > Settings > API and run a manual synchronisation.

2. Automatic synchronisation is not running #

Automatic synchronisation relies on WP-Cron, WordPress’s scheduled task system. WP-Cron requires site traffic to trigger. If your site has low traffic:

• Ask your hosting provider to set up a real system cron job that calls wp-cron.php at regular intervals
• Check that the DISABLE_WP_CRON constant is not set to true in your wp-config.php file
• In [MP] Digiforma > Settings > Cron, verify that automatic sync is enabled and a next run is scheduled

3. Training courses do not appear on my site after synchronisation #

Several possible causes: – No synchronisation performed: go to [MP] Digiforma > Synchronization and run a manual sync – Permalink issue: go to Settings > Permalinks and simply click Save Changes (without modifying anything) to regenerate URL rules – Site cache: if you use a caching plugin (WP Rocket, LiteSpeed Cache…), clear the cache – No published training courses in Digiforma: check that your training programmes are active in your Digiforma account

4. How do I change the training URL slugs after installation? #

1. Go to [MP] Digiforma > Settings > Permalinks
2. Change the desired slug (archive, single or category)
3. Click Save Settings
4. Rewrite rules are automatically regenerated

If you encounter 404 errors after the change, go to Settings > Permalinks and click Save Changes.

Note: changing slugs alters the URLs of all your training pages. If your site is already indexed by search engines, plan 301 redirects to avoid broken links.

5. Is the plugin compatible with my theme? #

Yes. The plugin is compatible with: – FSE (Full Site Editing) themes: Twenty Twenty-Five, Twenty Twenty-Four, Twenty Twenty-Three, etc. The plugin uses the theme’s templates and injects content via WordPress filters – Elementor themes: Hello Elementor, Astra, OceanWP, GeneratePress, Kadence. The plugin automatically detects the theme and adapts accordingly – Classic themes: the plugin provides its own templates (archive-formation.php and single-formation.php) that can be overridden in your child theme

6. What is the difference between cache and synchronisation? #

In short: synchronisation updates your data, caching speeds up the display of that data.

7. How do I disable automatic SEO if I use Yoast SEO or Rank Math? #

The plugin automatically detects the presence of Yoast SEO, Rank Math and All in One SEO. If any of these plugins is active, JSON-LD structured data generation is automatically disabled to avoid duplicates.

If you wish to manually disable the plugin’s SEO:

1. Go to [MP] Digiforma > Settings > SEO
2. Uncheck Enable JSON-LD schema markup
3. Click Save Settings

8. What happens if I deactivate the plugin? #

• Training courses, instructors and registrations already created remain in the WordPress database
• Training pages will no longer be accessible on the site (404 error)
• Automatic synchronisation stops
• No data is deleted (unless you have enabled Delete ALL data on uninstallation in the Maintenance tab, and you delete the plugin)

To reactivate, simply enable the plugin again in Plugins.

9. How do I export registrations? #

1. Go to [MP] Digiforma > Export
2. Select Registrations as the data type
3. Click Export
4. The downloaded CSV file contains all registrations received via the [mpd_registration_form] form

You can also view each registration individually in [MP] Digiforma > Registrations.

10. How do I renew my licence? #

Your licence is managed at maximepotier.fr. When it expires:

• You can continue using the installed version of the plugin
• Automatic updates are suspended
• A message may appear in the admin area inviting you to renew

To renew:

1. Go to maximepotier.fr
2. Log in to your account
3. Renew your licence
4. The new key is automatically recognised (same key) or enter the new one in Plugins > [MP] Digiforma